Popeye's Butterfly and Popcorn shrimp review! Ottawa locations.

I have not put up any posts in the past two weeks as I was waiting to hear back from a couple of food related issues.
As well, I was debating whether to put my pictures up. But seeing as I ordered a couple of meals at Popeye's Walkley rd location and am being told my last order was BUTTERFLY SHRIMP- when it clearly was not.
The store was closing soon, and staff were also telling people they had items-like fries,biscuits. They were ringing up people's orders then as soon as they paid "oh, we are out of biscuits,would you like some mash potato instead or some rice?".
Not very cool to do that,quite a few people seemed annoyed.
Stupidly I did not check my container or sauces when I was there, only to get home and see I was given popcorn shrimp instead of the larger butterfly shrimp.
Also got the wrong sauces- sweet heat and some honey- when I had asked for seafood sauce.
I contacted their customer service through Facebook and sent them a picture of my food.
"Popeye's replied I was given the correct item".
My other beef (or lard, maybe) was the shrimp were under the heat lamp too long and rubbery- also some bits were hard like rock and inedible.
Apparently, they do not really seem to care to do anything even after I mentioned my shrimp were rubbery and really overcooked.

I will post both my meals just to see if anyone else thinks they look like they are the same item.
To me, the first order had 8 big shrimp and they were much more spicy than expected.
My first order of butterfly shrimp had the tails on them and the butterfly cut.
-I used to work at a seafood restaurant years ago and had to butterfly and devein  hundreds of shrimp every day. Also did cleaning of other seafood, prep and made some desserts.
So, I guess you can say I know a bit about seafood.

Popeye's Butterfly Shrimp combo.

This was my butterfly shrimp combo meal. I ordered fries with it and asked for blackened ranch and seafood sauce. I was actually surprised that the seafood sauce was not a Popeye's branded item,but Lynch foods (their sauces are good,I actually buy some from somewhere to use at home).
I put a soft drink bottle cap to try and give an idea of the size of the shrimp.
The fries were ok, but quite greasy. At room temp there is a coating of shortening on them that is not very pleasing.

Butterfly Shrimp? or so I am told.....

The photo above is what I was given last week when I ordered butterfly shrimp.
To me this does not look like the same item I had gotten on earlier visits.
I was told that this is the same item. So even if my shrimp was overcooked and rubbery,they do not seem to care too much.
I have not gone back in person to address this because there is another restaurant in the same plaza that makes breaded shrimp and fried chicken.
-Shawarma house has breaded shrimp and fries and they are quite good. But you have to wait around 15 minutes as they are not prepared and are cooked when you order them.
You can always call ahead to order and usually I do that, but this time I did not bother.

During my earlier visit at Popeye's I also ordered their Mississippi Mudcake.
I will post my review separately for that,as this is about shrimp.

So, do you think these two shrimp pictures depict the same item?
To me they look quite different.
I plan on trying a few more Popeye's items. Hopefully the customer service will be better and  my shrimp will not be like rubber.

Anyways, let me know what you think of Popeye's food in Ottawa.What dish should I try next?